During the COVID-19 epidemic, scanning the code to make non-contact medical care has become a new trend. However, it is "difficult" for the elderly, the main group of our patients, who are not yet familiar with these mobile apps. "I did not want to bother my children. So, I came the hospital directly, but when I got here, I found out that I couldn't make my appointment on-site anymore. Therefore, I thought I couldn’t be able to make an appointment at that time. Luckily, a hospital staff helped me to install the app PUMCH and even get an appointment via the app. " A few days ago, an old couple, Mr. Li and his wife, came to PUMCH to make clinic appointment, and they got an appointment successfully via app with the help of our staff volunteers. Chilly wind blowing outside, while Spring is in the air in the "Cozy Cubby".

On November 24, 2020, the General Office of the State Council issued the implementation Plan on effectively solving the difficulties of the elderly in using Intelligent Technology. In fact, PUMCH has already been ahead of it. The Department of Outpatient Care had set up an Elderly Information Counter in June 2020, and in early November 2020, the "Cozy Cubby"—a volunteer service post for the elderly was further launched. All of these efforts are effectively implementing the mission of PUMCH, "people centricity and patient first, providing exceptional quality care for our patients ". We will continue to make every effort to deliver more accessible healthcare for the elderly.

Ms. Meng-qing Yu, the head nurse of the Department of Outpatient Care, teach the elderly how to use the app step-by-step

A volunteer helps senior citizens to check their health codes

Text: Wu Xuan, Yu Mengqing/Department of Nursing

Photo: Sun Liang

Translator: Xie Jing

Editor: Zheng Ke