It was February 4, 2022.

When I drew the curtains, I caught a glimpse of the red halo of the rising sun. Across the wide road I saw a huge poster, on which the cute red Shuey Rhon Rhon, the Beijing Winter Paralympics mascot, was waving at me and Miss Xiao Wen from the Department of Health Care. We looked at each other and smiled: “Well, let’s do it.”

PUMCHers are rigorous, excellence-pursuing and attentive to details. For example, the kind-hearted and humorous doctor Peng Huiming from the Department of Orthopedics Surgery affixed labels and model information on various devices and equipment with a label maker while taking inventory of items inside first-aid kits. The meticulous nurse Bai Shanshan from the Department of Health Care printed out various emergency phone books early on, put them in transparent file bags and affixed them on the bark-colored wooden board walls. Doctor Yang Chen from the Department of Hematology always quietly organizes all the computer files properly and clearly, which makes shift handover smooth. An adhesive “to do list” whiteboard was affixed on the screen, and every time a task was completed, it was checked off, which is an approach that is more reliable than pure memory. When the team members found out that foreign staff members preferred email contact, they immediately applied for work email addresses and even set the personalized signature for each person. He Ye from the Department of Cardiac Surgery even left her mark outside the medical service station: The English sign “Medical Service Station” in cute font with an eye-catching arrow was printed and pasted on the wall facing the elevator in case someone did not know the direction.

Though members of the medical service stations are from different departments, their ways of doing things are incredibly consistent, evidence that the PUMCH spirit has been impressed upon every PUMCHer.

Peng Huiming was affixing labels on devices inside the first-aid kit

Written by and photo courtesy of Lin Chen, Department of General Surgery

Translator: Liu Haiyan

Editor: Wang Yao