On December 3, 2021, PUMCH piloted the real-time settlement of medical expenses for day ward on Xidan Campus, which works as follows: when admitted to the hospital, insured patients need to provide their ID cards and medical insurance cards for registration and other procedures; during the operation, the responsible back-office staff would review the patient’s medical expenses in real time; after the operation, the patient can go through the discharge procedures at the counter with the deposit slip and pay the bills in real time. The whole process is convenient and fast, taking less than half an hour. It saves patients abundant time and energy in queuing and commuting, and improves their sense of satisfaction significantly.

Staff reviewing in real time medical expenses for patients undergoing day surgeries

Text: Day Medical Team of Xidan Campus, Wang Mu, Wang Yunting, and Bai Qinghua

Photo: Li Qianyu

Translator: Liu Haiyan

Editor: Wang Yao